UK Delivery: £6.00 per order to be sent by 'Special Delivery' service.

International Delivery: £8.00 per order, to be sent by 'International Signed For' service.

Both these services are provided by Royal Mail and require a signature on receipt.

All payments must be received and authorised or cleared before shipment will be made.

Orders may be placed through the online shop and paid directly using PayPal.

If you do not wish to use PayPal, alternative ordering and payment arrangements can be made. You can also place an order by post, by email or by telephone, please see the section below headed Payments for further details

Once you have placed an order online you will receive a confirmation e-mail at the address you have specified from both PayPal and from Fiona Kerr Jewellery to confirm receipt of your order.

Items will be despatched within 3 - 4 working days of receipt of payment. If an item is out of stock an e-mail will be sent to you to advise how long it will take to fulfil your order.

As our jewellery is handmade please note that specially commissioned items may take 3 - 4 weeks to deliver, if this is the case, an e-mail will be sent to advise when delivery may be expected.

Once we receive your order we prepare your item for delivery. If you wish to cancel an order you may do so at any stage, except for commissioned items. We ask that you contact us as soon as possible by telephone 02825882367 or by e-mail fiona@fionakerrjewellery.co.uk

Payments through the online shop may be made only through PayPal.

If you do not have a PayPal account you can still pay with credit or debit card by following the PayPal instructions.

If you do not wish to use PayPal you can place an order by telephone, e-mail or by letter stating the item code and description and any particular size requirements. There is also an opportunity to print out your order information on the shopping basket page which can be posted with payment to the address below. Payment can be made by cheque or credit /debit card (please give, card number, expiry date and the 3-digit security code from the back of the card). Please remember to include your delivery address.

Fiona Kerr Jewellery
Maine Business Centre
82c Main Street
Cullybackey
Co. Antrim
BT42 1BW
Tel: 028 2588 2367
E-mail: fiona@fionakerrjewellery.co.uk

To arrange a return, or if the item you received is faulty or it is not what you originally ordered, please return the item to the address below within 7 working days quoting your name and address, details of the product and the reason for the return.

Returns Address

Fiona Kerr Jewellery
Maine Business Centre
82c Main Street
Cullybackey
BT42 1BW

If you are returning a non-faulty item to us for a refund, the cost of returning the item is your responsibility and postage costs will not be reimbursed.

If you are returning an item which is faulty or sent in error your postage costs for returning the goods will be refunded as well as your original postage cost when the order was placed, providing we are notified of faults within 7 days of receipt.

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit.

All products to be returned must be carefully repackaged in their original packaging and be in an unworn condition.

Any item that has been commissioned especially to your requirements is not returnable unless it is faulty.

When ordering rings, it is the customer's responsibility to ensure that they have ordered the correct size. A ring ordered in the incorrect size can be resized, but this will be subject to a charge.

In the interests of fraud prevention, your refund will be issued by the same method that you paid within 30 days of receipt of the return.

All jewellery will be sent in specially branded Fiona Kerr Jewellery boxes which provide the necessary protective packaging to ensure your item arrives safely.

Goods are charged at the price shown on the product pages on the date the customer places the order, and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. All prices are stated in British Pounds Sterling.

We always welcome feedback from our customers as it enables us to improve our service. If we should receive a complaint about any part of our service, by phone, e-mail or letter then it will be dealt with promptly.

If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to chase it up with the Royal Mail.

We cannot refund or replace lost items until at least 20 working days after the date of despatch (30 days for international items) this is when the Royal Mail classes items as being lost.

Fiona Kerr Jewellery cannot be held responsible for goods that are lost or delayed in transit.

We have created this privacy statement in order to demonstrate our firm commitment to privacy.

When you shop through www.fionakerrjewellery.co.uk, we collect your name, mailing address, e-mail address and credit card details, these details are used for delivery and billing purposes. We may send you information about our products as part of our customer service. Please notify us by e-mail if you do not want to receive such communications.

We do not share any personal information with any third parties nor do we use any personal information for purposes beyond those stated here.

This site may contain links to other sites. We are not responsible for the privacy practices or the content of such websites.

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information on this site.